The current set-top box we have is the Virgin Media V+ box, I believe it has been superseded by a Tivo box, but as plenty of other folk must still have the V+ box I'm going to share with you a little fix that might just save you a bunch of trouble.
How the Virgin Media V+ box diedI was watching telly and paused it so go and eat my supper (pizza it was) and when I came back the screen was black, but the little widget that informs the viewer that the program is paused was still showing on the bottom left of the screen. I couldn't get the box to respond to anything pressed either on the remote or the actual device itself. I tried the power button; nothing. I pulled the power lead out of the back, left it for a few minutes and plugged it back in. Nothing. Now the V+ appeared to be well and truly dead. No lights, no whirring, nuffink.
How to fix a dead V+ set top box.I rang Virgin (by dialling '150' from my landline) and the operative was very sympathetic to my woes, and ran me through his entire repertoire of troubleshooting magic for the issue I was having. This process involved asking me to switch the thing off and on twice. After a brief period of presumed noodle-scratching (on his part) he kindly offered to send out an engineer. When the engineer arrived he picked up the V+ box and as if by magic it sprung to life in his hands. I was amazed, these Virgin Media guys are always polite and efficient, but I've never seen such a fast repair in all my life. I asked how he was able to fix the problem so quickly, I'll leave his reply as the last line for this blog post:
'I just switched it on, you had switched it off; there's a power switch next to the power lead.'